Data Protection Polity
Effective date: Monday, 4 August 2025
At Elucidated English, we are committed to protecting the privacy and personal data of our users worldwide. This Data Protection Policy outlines how we collect, process, store, and protect personal data in accordance with global privacy laws, including but not limited to:
General Data Protection Regulation (GDPR – EU/UK)
Protection of Personal Information Act (POPIA – South Africa)
California Consumer Privacy Act (CCPA – USA)
Personal Information Protection and Electronic Documents Act (PIPEDA – Canada)
Other applicable international data protection frameworks
1. Who we are
Elucidated English is an online English tutoring company operated by Quinton J. Michaels, based in South Africa and offering lessons to learners globally.
Website: https://www.elucidatedenglish.com
Contact Email: admin@elucidatedenglish.com
2. What personal data we collect
We may collect the following categories of data:
Identity Information: Full name, email address, date of birth, country of residence
Payment Information: Billing details processed via secure third-party payment processors (e.g. PayFast)
Booking Data: Selected lesson type, schedule, and preferences
Communications: Emails or messages you send to us or provide via forms
Technical Data: IP address, browser type, location, device information, cookies, and usage analytics
3. Legal bases for processing
We process your data based on:
Your consent (e.g., marketing sign-ups)
The performance of a contract (e.g., when booking lessons)
Our legal obligations (e.g., tax compliance)
Our legitimate interests (e.g., service improvement and security)
4. How we use your data
We use your personal information for the following purposes:
To process bookings and deliver lessons
To manage payments securely
To respond to your inquiries
To send lesson materials and Zoom links
To provide updates, newsletters (with your consent)
To improve website performance and functionality
5. International data transfers
As a global service provider, your data may be transferred and stored in countries outside your own. All such transfers are done in compliance with applicable laws and protected through:
Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Third-party services with adequate protection certifications (e.g., ISO 27001, GDPR-compliant processors)
6. Your rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure (‘right to be forgotten’)
Object to or restrict processing of your data
Withdraw your consent at any time
Lodge a complaint with a supervisory authority
To exercise these rights, contact us at admin@elucidatedenglish.com
7. Data retention
We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting obligations. You may request deletion of your data at any time, subject to lawful limitations.
8. Data security
We implement appropriate security measures to protect your data, including:
SSL encryption
Access controls and user authentication
Secure storage of sensitive information
Regular system updates and monitoring
9. Use of Cookies
Our website uses cookies and similar technologies to enhance your experience, collect analytics, and improve our service. You may control cookie preferences via your browser settings or our cookie banner (if applicable).
10. Third-party services
We may share necessary data with trusted third parties to operate our services, including:
Payment processors (e.g., PayFast)
Scheduling platforms (e.g., BookingPress)
Communication tools (e.g., Zoom, Google Workspace)